It’s impossible to overstate the significance of telecommunications technology to any business, especially as it relates to growing the capacity of businesses. Telecoms technology is any firm’s central nervous system, and without it a business can’t compete or survive in today’s information service-dependent economy, making it one of the most important investments to make as a business expands.
Telecommunications technology has many roles, including transmitting information, improving efficiency and productivity and ultimately helping businesses expand. Arguably the greatest contribution of telecommunications technology is its empowering firms to reach more customers with fewer resources and manpower.
Online credit card processing and phone payment, virtual meetings, queued customer service lines, remote monitoring – even basic home and network security monitoring and the like are examples of how your firm can service more clients.
Telecoms has radicalised the phrase ‘do more with less’. It essentially reduces the costs of all transactions. For example, your customers can use the phone or the Internet to make and cancel orders without an employee being involved. Telecoms technology can make your delivery operations smoother by automating many of the basic processes that people once handled.
With the vast amount of information available to each employee of your firm, telecoms technology allows more employees to access and harness information. Mobile and wireless has also freed employees and helped with costs. No longer is an employee required to be in any particular location to get work done.
At Pinnacle, we specialise in take all of the ways a business communicates – person-to-person and conference calls, social media, email, fax – and integrate them independently of device and location. We are here to help businesses be more productive, enabling them to excel in customer service while at the same time cutting their costs.
We are experts in helping firms access critical information seamlessly and automatically switching between devices, media, and networks, and having continuous, synchronised access to information and applications from a common user interface.
The telephone remains an important element of a customer service strategy. By using call management techniques, you can handle incoming calls quickly, even when lines are busy, and you can route calls to employees with the right skills to deal with the inquiry.
Or if your employees in sales, technical and service teams spend a large portion of their working days with colleagues, visiting customers, working at home or traveling, mobile telecommunication can help them maintain essential contact and work productively on the move.
And the increasing sophistication of smartphones makes mobile telecommunication an integral part of a wider communication capability. Employees can use the same telecommunication device to access data, send and receive emails, work on documents or participate in multimedia conferences.
Our easy-to-use and flexible systems help businesses to simply ‘get more done’ by being able to access emails, calls, faxes and vital business information in a single location; check on team member availability; screen calls and messages to help workers focus without missing key calls; and all designed to work within current familiar interfaces like Microsoft Outlook.
These sort of systems are vital to improving customer service as they enable such things as routing calls to the best available person; linking relevant client information to incoming calls automatically; using social media to extend reach and relate to customers; and getting through first time with one-number reachability.
And, of course, there is the all-important element of saving money, such as by slashing conference costs by up to 90% with integrated in-house conference calling; cutting trunk charges by up to 30% with internet-based calling; reducing office and travel costs with mobile worker support; and saving important time with voice and web-collaboration including video.