This week we have introduced a complete communications service for businesses that is packed full of features and controlled via an easy-to-use web portal. Our new ‘Horizon’ service lets managers easily control the business environment while enabling employees to maximise their productivity.
The suite has lots of clever features and an emphasis on control through the web that takes away the need for an often-expensive IT expert. Managers can quickly configure the system according to their organisation’s changing requirements, while their employees can manage calls easily and effectively.
With only a minimal capital outlay required, a reliable and proven service, and a jargon-free approach to telephony and communications, Horizon is suitable for any sized business looking to improve their productivity and image. It conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers dial one number to reach your desk phone and mobile phone simultaneously; you can move ongoing calls seamlessly from one phone to another without hanging up and both phones share a single voice mail box.
As Horizon is hosted on your behalf, you only pay for what you need on a simple ‘per seat’ basis. As you are not buying a physical phone system, there is no major hardware investment and there are no financing costs to consider.
You will also get all the cost benefits of IP telephony including free site-to-site calls even – across international boundaries – and cheaper call rates. If you use Horizon together with mobile services you’ll benefit from incredibly competitive rates for calls between your fixed and mobile devices.
Horizon helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobile devices. You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. You can extend your business reach and use any local area number no matter where you are located. Have a London number in Llanrumney!
And unexpected events such as snow, floods or strikes won’t disrupt your business. Because Horizon sits in the “cloud”, the service provides business continuity features that allow your organisation to carry on making and taking calls.
Horizon provides a broad range of call handling features that are accessed via the web through a dashboard giving access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring calls are handled effectively.
You can record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set Horizon to record some calls, all calls or record calls on demand.
Horizon provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set-up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.
You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed. Horizon can be used with a range of handsets from a choice of manufacturers, and is not tied to one type of manufacturer or hardware for an installation, therefore allowing us to customise the offering that’s for you.
Horizon is ideal for any sized business and is highly effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees. Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile – or both – or their colleague. And if they miss a call they can pick up their voicemail no matter where they are.
The service is provided centrally so you don’t need an expensive system on each site. Horizon connects branch offices together, calls are free between locations and everyone shares the same dial plans and directories. As it’s hosted on your behalf, there are no expensive maintenance or running costs and you pay for what you use on a simple per-user basis. In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs.
You can put calls on hold, play marketing messages, move calls seamlessly between users and offices, and your customers will get the best experience when calling your business. In addition, Horizon provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of the mouse.